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Void Reasons


Counter Control allows users to void finalized tickets.  There are certain rules and restrictions for using the void feature, and one rule includes asking for a reason when voiding a ticket.  (Other restrictions may include disallowing voiding for users with lower security levels, or tickets that may have already been sent to customers on a statement, etc.)  Voiding a ticket removes all remnants of the ticket from inventory and the accounting pages, although the ticket does remain in the ticket archive and may be retrieved and reprinted if necessary.




Reason
: Enter the reason that will display in the list when users void a ticket.  
Enabled
Choose from:
  • Yes: the reason will display in the Void Reasons list.
  • No: the reason exists in the file but will not display in Point Of Sale.
Addl Info Prompt: Users may require additional information when voiding a ticket.  The information in Addl Info Prompt is what the users will see, asking them for additional information.  In this sample, users will see "Manager Name:", requiring the user to enter the manager's name who allows the void.  

Addl Info Format
: The information that is requested in the above Addl Info Prompt can be in 3 formats:
Choose from:

Click Save  to save the information.

See also

Catalog MFG Conversion
Category Codes
Dated Billing Codes
Donation Items
Inventory Detail Sub Types
Invoice Comments
Package Flags
Paid In Reasons
Paid Out Reasons
Price Adjustment Reasons
Price Formula
Qty Adjust Reason
Related Sales Message
Referral Reasons
Service Charge Codes
Ship Via Codes
Special Fees
Terms Codes
Transaction Grouping Codes
Zip Codes
Reason Code


Void Reasons Last Updated On 3/10/2014 JMM