Adding/Modifying Reason Code Values

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The application will automatically include the default reason code value of *Other in each table. A reason code value prefixed with a * is not an actual reason code value, but a flag for the system to prompt the user to enter a new reason code value. When a reason prefixed with a * is selected from a pop-up box value list, the system will prompt the counterman to enter a new reason. The new reason entered by the counterman will be added to the reason code table and will consequently appear in the pop-up box value list.

Reason Code values can be modified or added to the table and pop-up box value list by the following 3 ways:

1. Add a reason value to the table from the back office.

Click on TOOLS | SYSTEM TABLES | and select the applicable table
Enter a reason in the Reason field
Select Add New from system prompt
Set Enabled to Yes
Addl Info Prompt field can be left blank
Set Addl Info Format field to None
Click the Save icon from the tool bar
System will confirm that the record (reason code) has been updated
To enter another reason, click the Add New icon from the tool bar

2. Modify an existing reason code.

Click on TOOLS | SYSTEM TABLES | and select the applicable table

Enter the Reason to modify in the Reason field

(Note: if already in the table, use the arrow keys on the tool bar to display the reason code to modify)

System will display the corresponding record and current settings
Make changes and click the Save icon from the tool bar
System will confirm the record (reason code) has been updated

3. Add a reason value to the table from the Point Of Sale screen.

Select a reason prefixed by a * from the value list in the pop-up box (i.e. *Other)

System will prompt the counterman to enter a new reason value
The new reason value will be added to the reason code table and consequently will appear in the pop-up box value list