A ticket that is saved as an estimate, work order or completed work order can be voided at any time. Once a ticket is saved as a completed invoice, it is no longer eligible to be voided.
Recall a ticket that is saved as an estimate, work order, or completed work order. (See Retrieve Existing Transactions for further details.)
Once the estimate, work order, or completed work order is displayed on the POS screen, click on the Transaction Information box at the top left corner of the screen.
Click on the Void button at the bottom of the screen to void the displayed ticket.
The system will display the following message:
Are you sure you want to Void this ticket?
Answer YES to void the ticket.