Overview
Diagnostic comments allow the counterman to step through a series of symptoms (diagnostic comments) to determine the possible problem. Once applicable symptoms are selected, the question mark icon that precedes each selected diagnostic comment will change to a check mark. A diagnostic comment may also contain sub-comments to help in narrowing down the problem.
Diagnostic comments must first be added into the application before they can be selected during point of sale.
Setup Process: Diagnostic Aid Comments
Diagnostic comments are added to the application via the Diagnostic Aid Configuration function. Access the Diagnostic Aid Configuration screen by clicking on:
New: Click New to add a new diagnostic comment.
Comment: Type in the first diagnostic comment to add.
When at least one diagnostic comment exists, the user has the option to classify a new diagnostic comment as a sub-comment of an already existing diagnostic comment.
Click on the check box Make the comment a sub-comment of:
Select the existing comment from the drop down box that the new diagnostic comment should appear under.
Click Ok when finished and the new comment will appear on the screen.
A yellow folder icon will identify diagnostic comments that contain sub-comments.
Double click on the yellow folder icon to view the corresponding sub-comments in a hierarchical format.
Edit: Highlight a comment and click Edit to modify the diagnostic comment.
Delete: Highlight a comment and click Delete to remove the diagnostic comment.
Steps: Adding Diagnostic Aid Comments to a Ticket
At the Point of Sale screen, click on the Transaction Information box or the area of the screen that displays the detail lines.
Click on the Comments button.
Click on the Diagnostic Aid tab.
The Diagnostic Aid tab will not appear until at least one diagnostic aid comment is configured. (See Diagnostic Aid Configuration for information on creating diagnostic aid comments.)
Highlight an applicable diagnostic aid comment (symptom) to be added to the ticket. Note that as diagnostic comments are selected, the preceding icon will change from a question mark to a check mark.
Double click on the yellow folder icon to view corresponding sub-comments.
Click on the Add Diagnostic Comment To Ticket button to add the highlighted comment to the open ticket and return to the POS screen.