Returned merchandise is sent back to the supplier when it is defective, overstock, a core part, or a special ordered item that the customer no longer wants. As returns come in from Point of Sale, they go to the Supplier Return file and are then organized by supplier.
Access the items in the Supplier Return file for a selected supplier.
Click Alter / View / Create Returns by Supplier button.
Select a supplier from the drop down box at the top of the screen.
Verify that the actual items being returned match the items contained in the Supplier Return file by printing a hardcopy of the Supplier Return file. The hardcopy list will be organized by each return type.
Click Print Edit List for Selected Supplier button.
Compare the printed list against the return items for any discrepancies. If there are discrepancies, modify the list being sent to the supplier by using one of the following options:
Click Add Detail to manually add an item being sent to the supplier that is not on the printed list.
Click Edit Detail to modify the information of an item being returned to the supplier.
Click Delete Detail to manually delete an item from the return list that is not actually being sent back to the supplier.
Once the Supplier Return List modifications are complete, click Create Return for Selected Supplier.
To limit the actual returns being sent to the supplier, such as Core Returns, select the type(s) of return to include and click Next. The system will display a subset list containing all items matching the selected type(s) of return.
Once all selections are made, click Finalize. The system will automatically print the number of copies that are specified in the Supplier Record.